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See Also: Is It Possible To Measure or Assess Excellent Customer Service?

assess customer service excellent measure possible
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See Also: Is It Possible To Measure or Assess Excellent Customer Service?

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Robert Bacal is the author of two books on customer service: Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation, and Defusing Hostile Customers Workbook. Most of the questions and answers in the Customer Service Knowledgebase (which you are reading now) is based on the material in these books.

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