Recently I called the customer service line and have been asked for credit information and identification. Why?
NB Power arranges most of its customer service over the telephone and before we can enter into a contract with a customer to provide service, we must be able to identify the customer otherwise a legal agreement does not exist. That is why all residential applicants must provide identification prior to connection or reconnection of service or before payment arrangements are made on an overdue account. NB Power accepts two of the three following three pieces of identification; driver’s license, social insurance number and date of birth. The information assists NB Power in identifying customers and reduces the possibility of someone fraudulently using another name to obtain service.
