Providing Excellent Service over the phone is not an easy task – how does TMC address this issue for credit unions that are not in their delivery area?
The credit card processing industry has almost always been handled over the phone – most technical issues and challenges can be resolved quickly so the location of the member experiencing the challenge is usually not a problem. TMC focuses on training its staff in the following critical areas: full disclosure of all rates and fees associated with the industry, consultative selling and finally, Integrity and Excellent Service techniques. Living up to the high level of service provided by your credit union is not an easy task – however TMC is fully committed.
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