Providing Coaching and Feedback to the Different Generations – It’s obvious that the four generations desire different types of feedback. How can a manager best provide this, especially when there are four generations in the workplace?
Matures perform tend to perform best with clear direction and reinforcement for doing a good job. Coaching, as we know it today, is somewhat of an anomaly to them. While they believe it can have value, they view it as more of a Baby Boomer invention than a critical part of the supervisory process. Some Baby Boomers have embraced the concept of business coaching wholeheartedly, attending clinics and earning certifications. Others view it with skepticism, wondering if it is one more passing fad. How they might respond to a supervisor using these coaching techniques depends upon how they interpret the whole concept. As one might expect, the members of Generation X are skeptical of coaching, firstly because it seems to be a Boomer invention and secondly because they typically enjoy a more hands-off supervisory style. They’re apt to think, “If you want to apply coaching techniques, that’s fine. Just don’t get in my way while I’m getting the job done.” The jury is still out on Millennials si
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