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PhoneTray answers the call but does not play Zap message. Why?

April 26, 2017answers message phonetray play zap

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PhoneTray answers the call but does not play Zap message. Why?

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A. If PhoneTray answers the calls but doesn’t play selected message, most likely your modem doesn’t support voice. To check if PhoneTray has detected voice support please click the Settings button (third button on PhoneTray toolbar). Your modem should be listed in the ‘Lines to monitor’ list with Ready – Yes and Voice – Yes. If it says No in the Voice column, your modem doesn’t support voice. Without voice support PhoneTray will zap the calls but will be unable to play voice message to the caller. If PhoneTray detects voice support, please try to install Speech Engine from the Downloads page.