Phone Answering Tips to Win Business
Phone answering skills are critical for businesses. The telephone is still most business’s primary point of contact with customers. And the way you answer your company’s phone will form your customer’s first impression of your business. These phone answering tips will ensure that callers know they’re dealing with a winning business: 1) Answer all incoming phone calls before the third ring. 2) When you answer the phone, be warm and enthusiastic. Your voice at the end of the telephone line is sometimes the only impression of your company a caller will get. 3) When answering the phone, welcome callers courteously and identify yourself and your organization. Say, for instance, “Good morning. Cypress Technologies. Susan speaking. How may I help you?” No one should ever have to ask if they’ve reached such and such a business. 4) Enunciate clearly, keep your voice volume moderate, and speak slowly and clearly when answering the phone, so your caller can understand you easily.
