People with a mental health problem may not be able to comply with the need to provide information. Will they be penalised?
It is recognised that people with a mental health condition may have difficulty in complying. Before applying sanctions, every effort will be made to contact claimants and make sure they understand what is required of them. A person with mental health problems would not be sanctioned without first contacting them or their carer or health care professional, to ensure they understand what is required of them.
