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People sometimes ask why they can’t include some columns in the views that they want. Here is a common one: Why can’t I add the affected configuration item(s) as a column in my incident view?

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People sometimes ask why they can’t include some columns in the views that they want. Here is a common one: Why can’t I add the affected configuration item(s) as a column in my incident view?

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In order to understand the answer to this question we must understand the incident data model.

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