Palm OS (back to top) I just bought a program from here. Why doesn the registration code work?
Much more often than not, if your registration code is rejected by the software you’ve purchased it for, it’s because there was an error in the HotSync® user name that you gave as part of registration. Check the user name in the registration email with the one on your device. The registration codes are generated and validated using the exact user name that is on the device, down to letter case and any punctuation. If there is a mismatch, use the code request form in the support area to get a replacement code. If you’ve compared the two names and still can’t find anything, there may be spaces or other invisible characters on either end of the user name (yes, there have been actual cases of that). If you can’t see any difference, download RegAid™ (a free program from mindgear) and try the unambiguous (numeric) code it produces in the support area’s code request form. The RegAid code is NOT a valid registration code for any of the software here, so do not attempt to use it as one. It may
