Over a period of months, we have erroneously charged the wrong amount to a customer. Can they refuse to pay the correct amount?
If your contract clearly states the correct amounts to be charged then it is worth meeting your customer to see if you can amicably resolve the situation. If the customer refuses to make payments to adjust the error then you should seek legal advice on this. We recommend that you seek legal advice to clarify your position. You can do this by contacting ‘Lawyers for Your Business’, who will offer you contact details of a solicitor who can provide 30 minutes free legal advice. Their number is 020 7405 9075.
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