Our internal A/P staff is nearby, ready to answer any question or discuss problems. Will we get the same support from IntelAccount?
One of our missions and inherent in our culture is to surprise and delight clients with our level of service from the CEO to each and every staff member. We promise a two-hour response to customer or customer vendor questions. If the issue is more complex and takes longer, we will keep you informed of progress on an agreed upon schedule until resolution. Our best practices include an escalation policy requiring a team managers involvement in issues taking more than two hours to correct, and a senior managers involvement in those requiring more than four hours.
One of our missions – and inherent in our culture – is to surprise and delight clients with our level of service – from the CEO to each and every staff member. We promise a two-hour response to customer or customer vendor questions. If the issue is more complex and takes longer, we will keep you informed of progress on an agreed upon schedule until resolution. Our best practices include an escalation policy requiring a team manager’s involvement in issues taking more than two hours to correct, and a senior manager’s involvement in those requiring more than four hours.
Related Questions
- Is FSCU available to answer questions relative to CALSTARS reports when auditors have sensitive questions they do not want to discuss with internal accounting staff?
- Our internal A/P staff is nearby, ready to answer any question or discuss problems. Will we get the same support from IntelAccount?
- I emailed support with a question, but I never received an answer! Is the ClearStation support staff a bunch of slackers??
