Our field service engineers will handle preventive maintenance and repair of our products.?
Do you provide a dedicated customer support contact? We have a number of service bases worldwide. For customer support, contact the customer support base nearest your location (see the list on the Corporate Profile page). Do you provide around-the-clock customer support? No, we provide customer support only from 9:00 am through 5:00 pm on weekdays (closed on Saturday, Sunday, holidays, and year-end/new year holidays). However, we are ready to provide special support for a specific customer upon request. For support details, please contact the Sales Division of Gigaphoton at +81-285-28-8420. Do you offer user training? Yes, we provide operator training, supervisor training, etc. What is difference between on-site and off-site training? Basically, the training site is different. • On-site training is provided at the customer site using the laser unit installed on the production line of the customer. • Off-site training is provided at Gigaphoton’s Oyama training center through lectures in
