Our Audix Small 8.2 is serving us well, but we have been told by Lucent/Avaya that we will not be supported any longer. What is the secondary market doing for its support, if anything?
Happily, upon the notification you mention, the secondary market is awash with hardware and knowledge to support the Audix Small (or Large, for that matter) in any software release for years to come. I say “happily”, for the hundreds of secondary market Distributors and Dealers are delighted it is being abandoned by Lucent/Avaya. That system is, as it has been for years, functioning quite well, and serving the needs of the end users needing only voice-mail and/or automated attendant. From here on out, the upgrading to more storage and ports will only get more economical, as many who were scared into upgrading to Intuity Audix have traded-in their old systems, and Lucent/Avaya has auctioned them to the secondary market distributors, and this has caused the pricing to drop significantly. It’s a great place to stay for quite awhile if you don’t need any other options than voice-mail or auto-attendant, or need to be on the “bleeding edge”. All that is necessary is to scan the advertisement
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