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Other than making other DAs, can we give someone ability to just unlock accounts, change passwords, etc. (like Tier 1 support)?

April 26, 2017ability accounts DAS passwords support Tier unlock

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Other than making other DAs, can we give someone ability to just unlock accounts, change passwords, etc. (like Tier 1 support)?

1 Answer

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Posted

Yes, there is a role for Service Desk accounts. This role permits the user to unlock accounts and reset passwords for users within their organization, division or section that he/she has rights. Note that DA accounts must be reset or unlocked by another DA.