Other information about the claim submission & reimbursement process?
• Reimbursement: All claims will be paid in US dollars and paid to the provider, unless otherwise indicated on the original receipt / bill /invoice. • Claim settlement: Most claims can be settled promptly, usually within two to three weeks, if the claim form is completed correctly and itemised receipts / bills / invoices accompany the submission. • Currency conversion: Currency conversions will be performed at the exchange rate applicable on the date the services were rendered. • Translation of claims and receipts / bills / invoices: Your claims and original receipts / bills / invoices may be submitted in any currency and/or any language and will be translated by our service centre for processing. If not already indicated on the original receipt / bill / invoice, you should note the currency in which the claim was incurred. • Claims submission to another insurer: If you or your eligible dependants have submitted the same claim to Generali Worldwide after it has been submitted to anothe
