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Organizations are already using messengers, so why invest in VoIP?

April 26, 2017invest Messengers Organizations voip

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Organizations are already using messengers, so why invest in VoIP?

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Instant messengers like Yahoo! or MSN do have integrated voice capabilities that allow PC-to-PC voice conferencing over IP networks. But enterprise telephony is different; it needs to cater to the business users and usage patterns. It needs to be ubiquitous and reliable as a regular telephone, while simultaneously reducing the total cost of ownership. VoIP is ideal in this scenario.