One of my students says she doesn get the e-mail messages I send to her through Coursemates, even though everyone else does. Why?
You might check to see if her e-mail address is in TigerNet. In Coursemates, click on her name. Does her e-mail address appear in the pop-up window containing information about her? If not, that’s the problem. She can add her own e-mail address by clicking on My Info (in her TigerNet account, not yours). In the Name and Address field, she should click on the lower of the two blue Edit buttons. She can enter and save her e-mail address on that page. If that’s not the problem, she should contact the Information Systems Help Desk.
