One of my biggest frustrations is receiving a short shipment. How does NEOS handle back orders?
Our current fill rate is 99.7% on our Office Products Catalog and 99% overall. All orders are double-checked to insure accuracy. When the occasional backorder does occur, they are usually shipped within 48 hours. In the event of a backorder, our courteous staff will notify you of its status. We inform customers of backorders on the same day the order is placed. Orders must be received by 2:00 to allow us enough time to respond.
