Once the person hangs up, why is there a long silence or tone signal before CALLMaster comes on again?
Most phone systems or Telephone company lines send a disconnect tone or (line) loop current drop which will terminate the call and recording. To terminate the recording based on a disconnect tone, sometimes a dialtone is used, the tone must be defined in the CALLMaster Global Tone table. You can run the Dialogic utility PBXPert to analyze and define the tones received and then use that information to define a disconnect tone, see Global Tones in Chapter 10. Contact your Telco or your phone system vendor to make sure a disconnect signal is sent.. If disconnect signaling is absent then there is a system parameter called Record Maximum Silence that determines the amount of time silence will be recorded before the system stops recording. The default is 15 seconds, which can be set lower. Be careful not to make it too low, as people do tend to be silent when they are thinking.
