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Once the HCTC Program receives an eligibility record for an individual through ICON, what is the average turn around time before a program kit is mailed out to participant?

April 26, 2017average eligibility hctc Icon individual program record time turn

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Once the HCTC Program receives an eligibility record for an individual through ICON, what is the average turn around time before a program kit is mailed out to participant?

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The HCTC Program immediately sends a program kit to an eligible individual once we receive their record from the state. It takes an average of 2-3 weeks before it gets to an individual’s mailbox.