On the Workers List in Field Force Manager, what do the colored lights mean?
Left – This light is the communication indicator. This will tell you of the connection/communication status with the device. Right – This light is the GPS indicator. This will tell you about the GPS signal status of the device. Each light can be three colors: • Green – Means that the system is communicating with the device and is able to provide current information about the device. • Yellow – Means that the system is having problems communicating with the device, this can be cause by being out of the Verizon Wireless Enhanced Service Rate and Coverage area or when the device is in a building or area with a poor communication or GPS signal. • Red – Means that the system is unable to communicate at all with the device. If both lights are red the device is logged out of the application and it is not active on the device. If the GPS light is red you should check the Location and Privacy Preferences for the device as the GPS is being restricted or the device has a low battery.
