On REMO, what does “Error in the MODE field” mean?
A. It means you have entered as seg height of 10 or less, and the system wants to know where you measured the seg height from. There is a drop-down box next to the seg height field. Chances are you measured the seg from the bottom of the frame, so click on the drop down box and select “Frame Lower Edge”. This should fix the Mode field issue. Q. I’ve looked all over, but I can’t find the Image progressive, or trivex or Drivewear materials. Where are they? A. Image, for some unknown reason, is under the short corridor field. The trivex material is located under mid-index as either P53 phoenix or as H53 trilogy. Drivewear is located under the photochromic materials with a TPR (transition polarized) designation. Q. What’s the difference between Lenses Only and Frame To Come? A. For us, Frame To Come means you are sending us something to trace. It may not be a frame all the time; a trace card or a pattern is often sent in place of a frame. The key point is that if you are sending us anythin
