Ombudsman, what is it?
Residents in nursing facilities are among the most frail and vulnerable Texans. At times, they need help to improve their quality of life and care. An ombudsman can provide assistance so all facility residents receive respectful and competent care. The nursing home industry expanded rapidly after Medicare and Medicaid began in1965. When federal and state regulations could not keep up, problems began to surface. Consumer advocacy and protection emerged as a major need. Congress amended the Older Americans Act in 1978 to establish the long-term care ombudsman program to serve vulnerable residents in long-term care facilities. Ombudsman services are available in every state and territory of the U.S. In Texas, the Office of the Long-Term Care Ombudsman operates in the Texas Department on Aging. Texas Ombudsman Program Philosophy. Persons who are unable to care for themselves are entitled to dependable and consistent care that includes: A safe and healthy environment; Satisfaction of nutrit
