Often, the phone rings and there is no one on the line. Whats going on?
Most telemarketing call centers use computerized automatic dialers, otherwise known as “predictive dialers” or “lead generators.” These devices can dial hundreds, if not thousands, of calls per hour from a single center. If the computer detects a live person on the telephone, it summons the next available operator to break into the call. The delay you hear, when it sounds as if no one is there, is the time it takes for the operator to get on the line after you or your answering device has picked up the phone. Also, some companies do nothing but troll sequential lists of telephone numbers, just to document whether a “live” voice answers, then documents any successful connections along with the time, to sell to telemarketing firms or to follow up with sales calls. Back to top…
