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Nothing happens when I try to clean my Evolis printer. What am I doing wrong?

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Nothing happens when I try to clean my Evolis printer. What am I doing wrong?

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Make sure there are no jobs in the print queue. Clear all jobs and recycle printer power. Go to your list of printers and faxes. Right click on the Evolis printer. Click on “Printing Preferences.” Click on the “Tools” tab. Click on Printer Self Cleaning. Follow the onscreen instructions.

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