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NOT OK” Error Message My meter prompts “NOT OK” at the end of a blood test. Why?

April 26, 2017Error message meter Ok prompts

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NOT OK” Error Message My meter prompts “NOT OK” at the end of a blood test. Why?

2 Answers

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• Meter may have been moved while applying blood. Repeat test. • If you repeat the test and the error message persists, your meter may have an electronic problem. Call your local LifeScan Customer Services (in the U.S.: 800 227-8862) for assistance.

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• The OneTouch® Meter may have been moved while applying blood. Repeat the test. • There may be dirt, blood or lint on the test area. Clean the test area and repeat the test. • If you repeat the test and the error message persists, your meter may have an electronic problem. Call your local Customer Service Center for assistance.