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No trace was captured in Universal Tracer for Handset-Card tracing using Mobile SIM Connector. What is the troubleshooting steps?

April 26, 2017captured connector mobile SIM trace tracer tracing troubleshooting universal

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No trace was captured in Universal Tracer for Handset-Card tracing using Mobile SIM Connector. What is the troubleshooting steps?

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Tacer session must be started before the handset being powered on to allow the MSC to record the PPS speed. Follow the following step to troubleshoot: 1. Close the current tracing session, power off the handset. 2. Reset the MSC by pressing the red button on the hardware. 3. In Universal Tracer, start a new tracing session. 4. Power on the handset.