Netscape (or Microsoft Explorer, or Eudora, etc) was working fine yesterday, but today nothing works! Whats wrong?
When you send an email with a question asking why a program isn’t working, please give us specific information about what’s happening so that we’ll be able to make constructive suggestions. It’s very important to include a brief description of the problem along with ALL error messages which the program exits with. Let us know which program gives you the error message, and what, if any other programs may also be running at the time. Record the EXACT time that you are logged onto FOURnet and you receive the message, and FAX or email the exact error message and time/date of occurence to Technical Support so that we can look up any possible error messages we may have recorded in the system’s error logs (such as invalid password, etc). Include the username and password exactly as you have entered them in your client program, as well as the telephone number that you’re dialing. The easiest way to provide us with this information is to use our Technical Support Troubleshooting Worksheet at ht
