NetEq Customer: If the default rules slow some users, then how do they help eliminate customer complaints during busy conditions? Aren’t some customers still unhappy?
When our safety valve kicks in, it typically does not affect the types of activities that users notice. Latency sensitive activities such as e-mail, chat, music streams, Web browsing and even voice streams are generally not heavy bandwidth users and are left untouched. These activities get priority while users downloading large files are slowed. Improvement to your service quality is immediate and you greatly reduce busy hour complaints.
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