My UPS tracking number shows billing information received or does not show updated tracking information. What should I do?
Sometimes the warehouse draws extra UPS numbers that do not get used when they discover that the items can be packaged safely together. This results in “dummy numbers”. Should this occur, you will have multiple UPS tracking numbers initially, however, you may receive fewer boxes, but notice that those fewer boxes contain your entire order. In other instances, UPS may miss a scan for a particular package initially, which will cause the UPS tracking information to show as billing information received. In this case, it is recommended the customer wait up to 5 business days from the time the order was placed before contacting customer service or becoming concerned. When UPS misses an initial scan, they will correct this issue by scanning the package in its destination city. In the rare event more then 5 business days have past since youve placed your order, and your UPS tracking information still shows as billing information received please contact our customer service team immediately, an
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