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My submission package/requested manuscript has been out for longer than the listed response time, and Ive heard nothing from inGroup Press. When am I allowed to start calling or emailing?

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My submission package/requested manuscript has been out for longer than the listed response time, and Ive heard nothing from inGroup Press. When am I allowed to start calling or emailing?

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a. Since the staff at inGroup Press is composed of human beings (most of us, anyway), we do celebrate holidays and go on vacation. Although we love to work hard, we may sometimes take a bit longer than expected to respond to submissions. We encourage you to email us if we’ve exceeded our promised response times.

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