My students don receive any of the email messages that I send from within Blackboard. What is wrong?
Make sure the students check their email addresses within Blackboard via the My Emory tab, Tools area, Personal Information. If they have checked and that doesn’t appear to be the problem, please have them send an email to classes@emory.edu so we may troubleshoot it further. If the email address is incorrect, then students must use the university’s PEACH system to change it. NOTE: If they are LearnLink users, the problem may be related to their email settings. LearnLink considers mail from Blackboard as junk mail because it’s being sent to a group with no students’ names listed. Users must change how LearnLink handles junk mail via Edit > Preferences > Messenging > Junk Mail Handling > Set to ACCEPT (rather than Delete Silently).
