My store refuses to accept back and pay me the refund value of empty containers covered under the law even though they sell that same kind, size, and brand of beverage container. What should I do?
Beverage containers that visibly contain or are contaminated by a substance other than water, residue of the original contents, or ordinary dust may be refused. Containers that are damaged to the extent that the brand appearing on the container cannot be identified may also be refused. If you return more than the legal limit in one day (see question #6), the store may refuse to take them. If you believe that the containers you are trying to return are covered by the law and a store refuses them, you should contact the Oregon Liquor Control Commission (OLCC) to register a complaint. The OLCC will investigate complaints and require retailers and distributors to follow the requirements of the law. The current contact at the OLCC is Jan Smith, who can be reached by phone at 503-872-5217, toll-free in Oregon at 1-800-452-6522, or by e-mail at jan.smith@state.or.us.
Related Questions
- My store refuses to accept back and pay me the refund value of empty containers covered under the law even though they sell that same kind, size, and brand of beverage container. What should I do?
- Can containers from wine, beer and spirits purchased before February 5th be returned to The Beer Store for a refund?
- Can recycling centers pay less than the refund value for redeemed containers?
