My Store Card account has been passed to a Debt Collection Agency. What powers does it have?
If a creditor is unable to get you to respond to demands for payment, the account may be referred to a Debt Collection Agency who may use more stringent methods of trying to get you to pay – i.e. telephone calls, home visits. However, harrassment is a criminal offence, so extreme methods of trying to get you to pay should be reported to your local Trading Standards department. For further information see – www.tradingstandards.gov.uk.
