My statement says a payment has been made to me but I haven received my self billing invoice?
Your self billing invoice will not be sent to you until a few days after your statement says the payment has gone out. This is because the date that payment is made on your statement is the date Alamy instructs Citibank, our payment provider, to make payments to you. It takes time for the funds transfers/cheque payments to be made by Citibank and it is not until that we have confirmation that these payments have gone to you that we issue the self billing invoice.
Related Questions
- What number should I call to inquire about the status of a credit to an invoice, refund or to verify if a payment has been received?
- My statement says a payment has been made to me but I haven received my self billing invoice?
- Does STORE allow a receipt or invoice to be printed at a later time than payment was received?
