My software shows that I have electronically submitted a claim to CNC, but the payor has not received my claim. Where can it be?
When filing your claims electronically on ChiroTrack®, the system performs custom edits on your electronic claims and if any errors are found, they will appear after 24 hours. It is very important to check the status of your claim file and correct any claim(s) that contain errors after the 24 hour processing time. If a claim has an error, it is not submitted to the payor until all errors have been corrected. If you have submitted a claim electronically to CNC, but the payor has not received it, the claim is most likely in an error status on ChiroTrack®. It must be corrected and resubmitted electronically. Please remember to make the necessary changes in your practice management software so future claims will not error out for the same reason on ChiroTrack®. If you have any questions about how to check the status of a batch file, please call your CNC ChiroTrack® Representative for assistance.
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