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My SmarTrip ® card stopped working. What should I do?

April 26, 2017card smartrip stopped working

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My SmarTrip ® card stopped working. What should I do?

1 Answer

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If your SmarTrip ® card stops working, call 1-888-762-7874 to cancel your card and to request a new one. If the problem is in the chip, WMATA will transfer your benefit to a new card and send the card to you, free of charge. Register your new SmarTrip ® card (www.wmata.com) and complete a change form via the TRANServe electronic application (http://transerve.dot.gov).