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My security key (dongle) is not recognized, or needs its driver installed every time I reboot. Whats wrong?

April 26, 2017Dongle driver installed key Needs Reboot recognized security time wrong

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My security key (dongle) is not recognized, or needs its driver installed every time I reboot. Whats wrong?

1 Answer

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Posted

You probably installed DepthQ®PlayerTM with the dongle already inserted into an open USB port. It is important that your security key must not be attached to a USB port prior to installation of DepthQ®PlayerTM Standard or Pro (the Lite version does not require a physical security key). Please connect the USB security key after the installation of the software. If you are experiencing this problem, please remove your dongle, un-install & re-install the software, and insert the dongle only after installation. If you still experience problems after that, please contact us directly. Q: My DepthQ® Lite registration doesn’t work with another computer. A: Each computer requires a unique activation code – thus you need to use a Hardware ID created on each PC to register on our web site. You will then be sent back the activation code that unlocks DepthQ®PlayerTM Lite for that PC. Feel free to register for as many activation codes on as many PC’s as you would like.