My RX Spooler Client and/or RX Admin Client cannot connect to the RXServer, why?
My jobs are not re-routing correctly, why? There can be several reasons for this. The first cause could be that the parameters of the job do not match with the destination printer. For example, the destination printer does not have the right paper size or cannot print duplex. To check this go to the Queue Property page in the Admin/User Client for the destination printer and you can see what paper sizes the printer supports. If there is a paper size missing, you can always add it to the “Page Sizes” field. See figure below. Click on the modify button to save your changes. Another reason jobs may not be re-routing is that the printer you are trying to re-route a job to has a problem and cannot print. If any of these things are occurring you will receive a RX/5to1 Alert notifying you of the problem. You can view all alerts in the Alert Log tab in the RX/5to1 Admin Client or User Client. If it’s none of the above, then it could mean that the Spooler Client is not connected to the RX/5to1
