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My product is not working; should I contact the manufacturer or a representative about my STAPLES Business Depot/ Bureau en Gros Service Plan?

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My product is not working; should I contact the manufacturer or a representative about my STAPLES Business Depot/ Bureau en Gros Service Plan?

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A manufacturer’s warranty is your first line of defense. As a general term, a Warranty refers to a legally binding written guarantee offered by your product’s manufacturer. Most products include a manufacturer’s warranty. It is the manufacturer’s “pledge”: to absorb certain repair or replacement costs under a specified period of time. Warranties are generally described as “limited,” which means that they don’t cover everything that might go wrong with your purchased item. Depending on the manufacturer’s warranty and the defect, the product may be repaired, replaced or refunded by the manufacturer. Please read your product manufacturer’s warranty first to learn about your coverage.

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