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My Prime refinement job died with the error “pdbconvert failure in CM structure”. What does this mean?

died Error Job mean Prime Refinement
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My Prime refinement job died with the error “pdbconvert failure in CM structure”. What does this mean?

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This error can mean one of two things: • You do not have an all-atom structure, usually because the structure is missing hydrogen atoms. To fix this problem, double click on the ‘Add Hydrogens’ toolbar button. • The atoms of non-protein residues (such as ligands) do not all have the same residue name and number. To fix this problem, use the Build panel to assign a unique, single residue name and number to all atoms of each non-protein residue.

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