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My phone was lost or stolen, and I reported charges made on my account by an outside party. How long will it take for Verizon Wireless to complete their investigation and resolve the issue?

April 26, 2017Charges Lost my account outside party phone reported stolen Verizon Wireless

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My phone was lost or stolen, and I reported charges made on my account by an outside party. How long will it take for Verizon Wireless to complete their investigation and resolve the issue?

1 Answer

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We will undertake to resolve any dispute regarding unauthorized charges within 30 days. You are not required to pay the disputed amount while our investigation is pending.