My PennySIM gives me a registration failure/bad SIM error. What can I do?
In the case of SIM Registration Failure or Bad SIM, the customer can send the faulty PennySIM back to us and we will send a replacement PennySIM at no cost. It will be sent by registered post at no cost, but it may take 3-5 working days. Express post will cost $15. If a replacement is required urgently, and customers do no wish to pay for express post, they may go to an Optus store and inform the staff that SIM registration is not working. They can then obtain a blank SIM and staff there can perform a SIM swap immediately. Standard Australia Post terms and conditions also apply.
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