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My PC Card/ExpressCard™/Intelligent Mobile Hotspot/USB modem won connect. What should I do?

April 26, 2017card Connect HotSpot intelligent mobile modem pc USB

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My PC Card/ExpressCard™/Intelligent Mobile Hotspot/USB modem won connect. What should I do?

1 Answer

0

10 Posted

There are several things you can try, in order: • Try rebooting the computer. • Make sure the device is seated properly in the correct slot. • If you purchased your device through Telesales, you may still need to accept the terms of service. • Call the automated line at 877-807-4646 with your 12-digit order number, the device wireless phone number, and the last 4 digits of your Social Security Number. • Uninstall the software through Control Panel > Add/Remove Programs then reinstall the software. • Verify the computer has the latest Operating System updates and hotfixes • Note: Hotfixes are available on the Microsoft website. • Try running Activation again through the VZAccess Manager Options menu. Go to Options > Activation… • Try running the Setup Wizard again through VZAccess Manager Options menu. Go to Options > Run Wizard… If none of these options works, you’ll need to call Data Technical Support at (800) 922-0204.