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My Oyster card gets the “Seek assistance” messsage a lot. What could it be?

April 26, 2017card messsage Oyster seek assistance

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My Oyster card gets the “Seek assistance” messsage a lot. What could it be?

1 Answer

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Posted

The most common cause is not touching the reader for long enough. Do not hover, tap or swipe the card, just put it down, flat against the centre of the reader, for one second and it should be fine. Try another gate to check it again and then seek assistance from a member of staff if you still have a problem.