My organization provides services. How are the new standards applicable to us?
The standards are applicable to all types of organizations. The language in the revised standards is simpler, more user-friendly, and with less manufacturing bias. The new standards are equally appropriate to all sectors, including service providers. (Note: the definition of the term ‘product’ in ISO 9000:2000 also includes services. ISO 9001:2000 and ISO 9004:2000 have been written to reflect this definition.