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My org relies on email-to-case functionality but I do not know how to use Apex with the EmailMessage object type. Is it possible to execute Apex code on incoming or outgoing emails in cases?

April 26, 2017APEX execute functionality object org possible relies type

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My org relies on email-to-case functionality but I do not know how to use Apex with the EmailMessage object type. Is it possible to execute Apex code on incoming or outgoing emails in cases?

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Email services are automated processes that use Apex classes to process the contents, headers, and attachments of inbound email. For example, you can create an email service that automatically creates contact records based on contact information in messages.