My order was shipped 2 weeks ago and I still have not gotten it. What is the Lost in Mail Policy?
A There’s nothing worse than waiting for music. Unfortunately, Insound has a (1) one month policy on items which appear to be lost in the mail for domestic orders. International orders have a one and one-half month policy before being re-shipped. If you have not received your order after this period of time after the shipping date, you can contact KimberlyHelp@insound.com and we will work on getting you another order shipped a.s.a.p. The reason for this period of time is because Priority Mail has no guarantee on the exact time it will take for the order to be received and they offer no tracking numbers. Sometimes orders take longer than 1 week but are usually received within 1 month. *For orders with any special shipping options (overnight, 2-day air), immediately contact KimberlyHelp@insound.com.
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- My order was shipped 2 weeks ago and I still have not gotten it. What is the Lost in Mail Policy?
