My order “status” has not changed, whats going on?
CKY Books automated system has 3 different statuses for an order to pass through. When an order is created in our system an automated email is sent to the customer and the status is set to “pending”. Pending means you have created an order in our system and we are awaiting its arrival. The next status change is “received”. This is changed when your shipment arrives. Once it has been updated to “received” another automated email is sent to the customer. Your order is now ready to be inspected and compared against the packing slip. If there are any problems with you shipment or items this is the stage where we will contact you. If all is well with your order it is usually updated to “paid” very quickly. This means we have your check ready to place in the mail or your PayPal payment has been applied. If you are not receiving your automated emails we suggest you check your email settings to verify you are not filtering any email from the domain name www.ckybooks.com.
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