My order is destined for an end user in the U.S. or Canada , why is it on export hold?
End user information is required prior to release of any restricted encryption product. While orders that are being shipped to a U.S. or Canadian destination are not considered exports, they must still be screened against the U.S. government’s Denied Parties List. The orders are screened and released automatically on a daily basis. There is no need to request that a domestic order be released from export hold. If it not destined to a Denied Party the order will be released by the end of the day.
